Privacy Policy

At Springfield Business Supplies Ltd we want to make everything as easy to understand as possible, so we have made our privacy policy as concise and simple as possible. We are committed to safeguarding the privacy of our website visitors and customers, this policy tells you everything about how and why we use your data. Springfield Business Supplies Ltd has the right to change this policy from time to time when updating our page. We will let you know of any changes to our privacy policy as and when they arise.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) Your name

(b) Your company name

(c) Your company type

(d) Your telephone number

(e) Your email address

(f) Your address

(g) Your post code

(2) Cookies

We use cookies on this website. Don’t know what cookies are? Cookies are simply a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time there is a new request. This enables the web server to identify and track the web browser.

We may send cookies which may be stored on by your browser on your computer’s hard drive. We may use the information we get from these cookies in the administration of the website, to improve the usability of our website and for marketing purposes. We may also use this information to make your experience on our website unique to you.

You will be able to refuse the use of cookies on your web browser as well as being able to accept them. We use Google analytics to analyse the use of the website. Google analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

(3) Using your personal data

In order to give you the best service we will be using your data in the following ways;

(a) Improve your browsing experience

(b) Enable your use of the services available on the website

(c) Send you goods purchased via the website, and supply to you services purchased via the website

(d) Send statements and invoices to you, and collect payments from you

(e) Send you general (non-marketing) commercial communications

(f) Send you email notifications which you have specifically requested

(g) Deal with enquiries and complaints made by or about you relating to the website

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. We will only share data that is necessary to fulfil our service obligations to you.

(4) Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) To the extent that we are required to do so by law

(b) In connection with any legal proceedings or prospective legal proceedings

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide to us on our secure servers. All electronic transactions you make to or receive from us will be encrypted (using SSL technology)

Of course, data transmission over the internet has the potential of being insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and username confidential. We will never ask for your password.

(6) Policy amendments

We may update our privacy policy from time to time to keep updates with laws and regulations. We will notify you of any changes to our policies by email.

(7) Your rights

You have the right to request data we hold about you at any time. You may also instruct us to remove you off mailing lists and promotions (if you have previously opted-in) at any time. You will be asked when creating an account with us whether you would like to receive marketing from us.

You have the following rights.

The right to be informed- you have the right to be informed of the data that we collect and how we use it, except when it may include other people or companies’ data.

The right of access- you have the right to access any personal data that we hold about you at any time, except when it may include other peoples or companies’ data.

The right to rectification- you have the right to rectify any personal data that may be incorrect or completed if it is incomplete.

The right to erasure- you have the right to request us to erase any personal information that we hold about you.

The right to restrict processing- you have the right to request the restriction or suppression of any personal data we hold about you.

The right to data portability- allows you to obtain your personal data and use it wherever you want.

The right to object- you have the right to object to the processing of your data.

The right in relation to automated decision making and profiling- there are provisions against your data being used based on a decision solely by automated means. There is also provision against your data being used to evaluate certain things about you.

(8) Third party websites

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

(9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to enquiries@springfieldnet.co.uk or by post to Springfield Business Supplies Ltd, Werran House, Caxton Road, Bedford. MK41 0YA.

(11) How to raise a complaint

If you feel that there is something that you would like to raise a complaint against, we want to make sure that your experience is as easy and stress free as possible.

To raise a complaint, you will need to email your complaint to sales@springfieldnet.co.uk, we will send you an acknowledgment so that you know we have received your complaint and it will be dealt with. We aim to pick up all complaints and get back to you within 48 hours (this may take longer when raised over a weekend).

You also have the right to complain to the ICO if you believe that we are not handling your data in the correct manner.

(12) How long will your data be held for?

Due to the nature of our business, we will have customers over long periods of time, this means that we will keep your data as long as you are a customer. This is because we will need your data to be able to deliver to and contact you.

If you decide that you no longer want to buy from us or use our services, we will erase all data held about you after 6 months of us receiving confirm