Delivery & Returns
Delivery Charges
Delivery charges are £4.95 for any order below £40.00 and free for any order over £40.00. Please note these are charges for UK Mainland deliveries.
We will get in contact if any delivery charges need to be changed and this will usually only be instances of locations outside of our standard delivery area and also larger furniture orders however this should all be specially requested and quoted.
Product Returns
Please call or email us to raise any returns and we would be more than happy to help you!
Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (fully dis-assembled).
All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.
Please be aware it can take up to 10 days for the courier to collect a return request and return inspections are only done on two days a week - These warranties do not affect your statutory rights
Defective Products / Damaged Items
Our obligation is to replace any damaged products, if the item has been delivered with a damaged part we will send a replacement to you. You must notify us within 48 hours of anything damaged on delivery so it can be raised as faulty.
Any product returned by yourself due a manufacturing defect/fault will be refunded in full only if they are returned in the same packaging as they were delivered in, with no writing on the packaging. A full refund will be given once the item(s) have been checked and confirmed by our returns department (including the cost of sending the products to you, and the cost of returning the products to us).
Alternatively, if we and you agree, we may supply you with a replacement product - Items that are returned for any reason apart from the above will be have our standard handling charges applied (see Section 8 of our Terms & Conditions)
