Delivery & Returns


 

Returning Products

 

Please login to your account and click on 'View All Orders', click on the relevant order, and once that has opened you shall see a button saying 'Return Order' at the top of the page - Click that, complete the form and we will then be in contact.

 

(The sections below have been taken from our Terms & Conditions)


Product Returns

 

Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging (fully dis-assembled).

 

All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.

 

Please be aware it can take upto 10 days for the courier to collect a return request and return inspections are only done on two days a week - These warranties do not affect your statutory rights 


Defective Products / Damaged Items

 

Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you - However you must notify us within 48 hours that the item has damage.   replaceable.

 

Products can returned by you because of a manufacturing defect/fault will be refunded in full only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department (including the cost of sending the products to you, and the cost of returning the products to us).

 

Alternatively, if we and you agree, we may supply you with a replacement product - Items that are returned for any reason apart from the above will be have our standard handling charges applied (see Section 8 of our Terms & Conditions)

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